Processing Time:Â Â All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving full payment.
Shipping Methods:Â We offer standard shipping through reliable carriers to ensure the safe and timely delivery of your products.
Shipping Rates:Â Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before completing your purchase.
Order Tracking:Â Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the progress of your shipment.
Delays:Â We are not responsible for delays in shipping due to unforeseen circumstances such as weather conditions, natural disasters, or carrier delays. However, we will do our best to keep you informed of any issues that may affect the delivery of your order.
Address Accuracy:Â Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Return Policy:
We do not accept return requests due to the nature of materials and the usage of the products – we would like our customers to be ensured of the hygiene and hence do not take any products back unless there is a transit damage. Return requests for transit damages placed after 24 hours of receiving are unfortunately non-refundable and non-exchangeable.
If the product is damaged
In case you receive a damaged product, please send us an email with the photo of the product received and the Order ID to chokha@gmail.com within 24 hours of receiving the product.  We can offer you replacement, or refund.
If you choose to get a replacement, we will pick up and replace the product free of cost.
If you choose to get a refundinstead of a replacement for a defective/damaged product, it will be credited to your original method of payment within 7 working days.
Our products are designed to be sturdy and crafted with care. However, they may break or suffer damages if handled roughly. If the product gets damaged after use we will not be able to accept a return or offer a refund.
Please note that we reserve the right to reject return requests from customers in case of frequent returns from them (> 3 returns in a financial year). Some pin codes are also not feasible for a reverse pickup, in which case we will need to ask you to ship it back to us.
Using coupons & offers
Chokha coupons are applicable only on purchases made on www.chokha.org
Only one coupon code may be used per order.
Products on slashed pricing are not eligible for further discounts.
Some coupon codes come with an expiry date; please make sure you use them before their validity expires.
